Privacy Policy

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Privacy Policy for MY ROYAL PUPPIES
Last updated: April 25, 2026

Welcome to MY ROYAL PUPPIES (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with applicable South African data protection laws, including the Protection of Personal Information Act (POPIA).

We may collect and process the following types of personal information:

• Personal details: Name, email address, phone number
• Billing and delivery information: Physical address and payment details
• Website usage data: IP address, browser type, pages visited, and time spent on our website
• Communication data: Any messages or inquiries you send to us

We use your information to:

• Process and fulfill puppy purchases
• Communicate with your inquiries, orders, or customer support
• Improve our website and services
• Send updates, promotions, or important notices (only if you opt in)
• Comply with legal and regulatory obligations

We do not sell your personal information. We may share your information with:

• Payment processors to securely handle transactions
• Delivery partners to transport puppies safely
• Service providers who help operate our website
• Authorities when required by law

We take reasonable technical and organizational measures to protect your personal information from loss, misuse, or unauthorized access.

As a South African user, you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Object to the processing of your data

To exercise these rights, please contact us using the details below.

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.

THE CUSTOMER IS FULLY RESPONSIBLE FOR ANY ADDITIONAL FEES, CHARGES, OR COSTS THAT MAY ARISE DURING THE TRANSPORTATION AND DELIVERY OF THE PUPPY, IF SUCH FEES ARE REQUIRED BY LOCAL AUTHORITIES, REGULATORY BODIES, OR TRANSPORT OFFICIALS.

THIS INCLUDES, BUT IS NOT LIMITED TO:

• PERMITS OR CLEARANCE FEES
• INSPECTION OR QUARANTINE CHARGES
• TRANSPORT OR HANDLING SURCHARGES
• ANY UNFORESEEN GOVERNMENT OR MUNICIPAL FEES

MY ROYAL PUPPIES WILL NOT BE HELD LIABLE FOR THESE ADDITIONAL COSTS AND RESERVES THE RIGHT TO REQUIRE THE CUSTOMER TO SETTLE SUCH FEES BEFORE DELIVERY IS COMPLETED.

BY PROCEEDING WITH A PURCHASE, THE CUSTOMER AGREES TO ACCEPT FULL RESPONSIBILITY FOR ANY SUCH ADDITIONAL CHARGES.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

MY ROYAL PUPPIES
South Africa
Email: info@myroyalpuppies.co.za
Phone: 0638290755

By using our website, you agree to the terms of this Privacy Policy.