Bringing Your Puppy Home

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•  Thank you for choosing MY ROYAL PUPPIES. We are committed to ensuring that your puppy is delivered safely, comfortably, and in excellent health.

We offer delivery services across South Africa. For locations outside major cities or remote areas, additional arrangements and fees may apply.

Once your purchase has been confirmed:

• Orders are typically processed within 1–3 business days
• Delivery arrangements will be scheduled with you after confirmation
• We will keep you informed throughout the process

To ensure the safety and well-being of our puppies, we offer:

• Personal delivery: Direct hand delivery to your location (where possible)
• Professional pet transport services: Trusted, animal-friendly transport providers
• Pickup option: You may arrange to collect your puppy in person by appointment

Delivery times depend on your location:

• Major cities: 1–3 business days after dispatch
• Outlying areas: 2–5 business days after dispatch

Please note that delays may occur due to weather, transport conditions, or other unforeseen circumstances.

Delivery fees vary depending on distance, transport method, and specific requirements. The exact cost will be communicated to you before confirming your order.

We prioritize the health of our puppies:

• All puppies are checked by a qualified veterinarian before delivery
• Puppies are only transported when they are fit and ready
• You are responsible for any unpaid fees for any required documents.
• Proper care, ventilation, and comfort are ensured during transit

To ensure a smooth delivery:

• Provide accurate contact and address details
• Be available at the agreed delivery time
• Ensure a safe and suitable environment for the puppy upon arrival

If you are unavailable at the agreed delivery time:

• Delivery may be rescheduled
• Additional fees may apply for re-delivery

If you need to change delivery details, please contact us as soon as possible. We will do our best to accommodate your request.

If you have any questions regarding shipping and delivery, please contact:

MY ROYAL PUPPIES
South Africa
Email: info@myroyalpuppies.co.za
Phone: 0638290755

By purchasing from MY ROYAL PUPPIES, you agree to this Shipping and Delivery Policy.